About the Role:

One of the largest integrated solutions providers of medical equipment, supplies
and services in Asia

Key Responsibilities:

• Manage daily country support requests including evaluating, assigning tasks
• to the relevant IT team members, and closely tracking progress until
• resolution.
• Gather information from business departments to determine functional
  requirements, analyse, and translate into documented requirement and
  design specifications.
• Collaborate with Corporate IT to design new technological solutions by
  constructing process maps, defining data capture mechanisms, and
  incorporating system functionalities that provide end-to-end business
  solutions.
• Identify continuous improvement projects that improve system performance,
  reduce cycle time, eliminate errors and reduce cost.
• Manage projects by using the Project Management Methodology to increase
  project success rates.
• Coordinate with local consultants for country-specific localization
  development, maintenance, and support.
• Provide references for users by writing and maintaining creative user
  documentation.
• Prepare technical reports by collecting and analysing information and trends.
• Responsible for coordinating infrastructure-related matters with Corporate IT
  and Hub IT teams.
• Accountable for ensuring compliance with IT security and control standards.

What we’re looking for:

• Degree in IT or related disciplines.
• Minimum 10 years of experiences in IT, ERP, Microsoft Dynamics 365.
• In depth exposure in enterprise applications.
• Knowledge in common IT hardware and software platforms.
• Strong project management and data analyst.
• Excellent communication skills to effectively convey relevant IT-related
  information to superiors and peers in other practices, as well as to tactfully
  communicate sensitive information.
• Good command of written and spoken English.
• Able to travel overseas when required.